Government-Funded Aged Care

Fully Managed — Support at Home (SAH)

Call us on (02) 6362 6184 to discuss your needs between 9am–5pm on weekdays, or book a free call.

Support at Home is a combination of services

Many senior citizens must remain in their homes while receiving the support and care they need.

With this in mind, consulting with aged care providers like MediGalaxy and our senior care managers and experts can help develop a personalised plan that addresses specific needs and maximises the potential for our customers’ successful ageing while staying at home.

With MediGalaxy, we can do a comprehensive assessment by evaluating the customer’s physical, cognitive, and emotional well-being and home environment. We can gather complete information about the customer’s strengths, challenges, and specific needs by conducting these assessments. This information serves as a foundation for developing a personalised Support at Home plan that addresses potential risks and areas for improvement.

Home Care for Aged People Home Care Moment with Family Home Care Planning Discussion

In-Home Care Services for Seniors

Respite Care
Mobility
Transfer
Preparing, Cooking and Eating Meals
Medication Prompting
Teaching Life Skills
Sensory communication aids
Home help
Short-term illness support
Feeding animals

Additionally, we conduct these assessments periodically to monitor any changes in the customer’s needs and make necessary adjustments to the Support at Home availed of by the customer. This ongoing evaluation ensures the plan remains effective and adaptable as the customer’s circumstances evolve.

During Office Hours, Please Call (02) 6362 6184 To Get Free Advice And Next Steps.

Mon–Fri, 9am–5pm. Our team will walk you through your options — no obligation.

Book A Free Call

Want to know more about MediGalaxy’s Support at Home and its key features and benefits?

1

Tailored Care

The Support at Home from MediGalaxy focuses on providing personalised and individualised support for senior citizens to meet each individual’s unique needs and preferences. It recognises that everyone’s circumstances, abilities, and goals are different and, therefore, requires a customised approach to caregiving, ensuring that customers receive the most beneficial support.

2

Flexibility and Choice

With a Support at Home from MediGalaxy, we incorporate flexibility and choice to empower individuals to make decisions that align with their preferences and lifestyles. This approach respects their autonomy and allows for a more personalised and meaningful caregiving experience.

3

Independence and Control

By offering Personalised Care Plans, Choice, Flexibility, and support for independence, Support at Home empowers individuals to maintain control over their lives and receive the care they need while remaining in the comfort and familiarity of their own homes.

4

Range of Services

Support at Home from MediGalaxy can cover many services, including personal care, domestic assistance, meal preparation, transport, social support, allied health services, and more. These services aim to support senior citizens’ overall well-being and help them maintain their independence at home.

5

Case Management

When senior citizens have a Support at Home with MediGalaxy as their caregiver, a dedicated case manager will work closely to coordinate their care and ensure their needs are being met effectively. We will also help them manage their budget and navigate the home care system.

6

Transparent Pricing

MediGalaxy aims to provide transparent pricing and clear communication regarding the costs associated with a Support at Home. We will work with senior citizens to develop a budget and ensure they use their funding efficiently to meet their care needs.

How can you access our Home Care Services?

Older Woman Home Care Support Social Connection Support
1

Research and identify home care agencies or caregivers in your area

MediGalaxy is one of the reputable Home Care providers that could help offer the specific services senior citizens need, such as personal care, companionship, medication management, skilled nursing, or home health services.

2

Contact MediGalaxy TODAY

As one of Australia’s leading aged care providers, reach out to us now so that we can tackle our services, availability, and pricing that suit your needs.

3

Schedule an Assessment

You can schedule your assessment with MediGalaxy 24/7. You can get this personalised assessment over the phone or in person.

4

Discuss Care Options and Costs

The pricing will depend on your needs. Once the assessment is complete, MediGalaxy will discuss the available care options and their associated costs.

5

Determine Payment Options

Payment options can be discussed after your assessment.

Care Pricing Classifications

Select a classification level that best matches your support needs. Budgets are allocated quarterly and may roll over.

ClassQuarterly BudgetAnnual AmountQuarterly CM FeeSupport Hrs / MoCare Overview
1$2,683$10,731$2688 hrsMinimal support
2$4,009$16,034$40112 hrsLight personal care
3$5,491$21,966$54917 hrsModerate support
4$7,424$29,696$74223 hrsHigh-frequency support
5$9,924$39,697$99230 hrsDaily support & health coordination
6$12,029$48,114$1,20337 hrsComprehensive care
7$14,537$58,149$1,45445 hrsIntensive daily care
8$19,527$78,106$1,95360 hrsHighest level of care

CM Fee is 10% of the quarterly budget.
Participants may roll over up to $1,000 or 10% of their quarterly budget if unused.

Frequently Asked Questions (FAQs)

What is Support at Home?
Support at Home is a government-funded program designed to help you live safely and comfortably in your own home. At MediGalaxy, we tailor your package to suit your lifestyle, health, and personal needs.
What services are included in Support at Home?
Our packages include mobility support, meal preparation, medication reminders, personal care, home help, companionship, and sensory communication aids, all delivered with compassion and reliability.
How do you personalise my care plan?
We begin with a thorough assessment of your physical, cognitive, and emotional well-being, along with your home environment, to create a care plan that fits your goals, preferences and day-to-day routine.
What makes your Support at Home different?
We offer complete flexibility, transparency, and ongoing support. There are no setup, daily, or exit fees, and you remain in full control of how your services are delivered.
How do I access Support at Home?
You can start by contacting our friendly team. We’ll guide you through the My Aged Care process, arrange your assessment, and help you choose the right package level for your needs.
What are the Support at Home levels and subsidies?
There are eight package levels, ranging from basic care (Level 1) to high care (Level 8). Funding varies from approximately $10,731.00 to $78,106.35 per year, funded quarterly on a pro rata basis, depending on your level of support.
Who manages my care once it begins?
You’ll be supported by a dedicated case manager who coordinates your services, monitors your well-being, and ensures you get the most value from your funding.
Why choose MediGalaxy for home care?
We’re committed to empowering older Australians to live independently, with flexible care options, personalised service, and genuine respect for your individual lifestyle.

Book a Free 60-Minute Consultation to Get Started

Not sure where to begin? Our aged care specialists will walk you through your options, explain your funding, and help you decide if Support at Home is right for you — at no cost and no obligation.

Get in Touch

Speak to Your Local MediGalaxy Team

Locally-staffed offices across NSW and QLD, ready to support you and your family.

Orange

NSW (02) 6362 6184

Bathurst

NSW (02) 6362 6184

Point Clare

NSW (02) 4339 7446

Wynnum

QLD (07) 3901 1165